Interviews

ZKTeco India - Driving Excellence in manufacturing Biometric products and Electronic Security Solutions

Can you share an overview of your company and its core competencies within the safety and security sector?

ZKTeco India has been the leading manufacturer of wide range of Biometric Products and Electronic Security Solutions in India. We have been a well-recognized organization with an excellent track record for the best customer satisfaction with 12 Branch Offices across the nation alongside a Global R&D Center and a Global Technical Center setup as well as two ultra-modern Manufacturing Units operating in Bengaluru in addition to Multiple RMA Centers, Call Center Facility and professional Marketing, Product Sales & Logistic Network.

ZKTeco’s firm belief in indigenous manufacturing is reflected in its continuous support towards the ‘Make in India’ mission via its state-of-the-art production facilities thereby contributing to the local content development. These facilities house advanced machinery and various specialized divisions including Raw Materials Section, Heavy Materials Assembly Line, Biometric Devices & Controllers Assembly Line, Packing & Finished Product Line Section, Quality Control, Warehouse, Service Section, etc., for delivering excellence.   

The Global R&D alongside the Global Technical Center setup represents a full-fledged technology hub for developing advanced solutions and employing cutting-edge technologies such as IoT and Cloud Computing for driving engineering and innovation with various industry-related trends to approach in parallel with the rapidly growing Indian economy while also focusing on new and emerging technologies. Given the unique blend of intellectual design and modernization with its state-of-the-art facilities, ZKTeco offers tremendous opportunities for remarkable research outputs as well as revolutionary software solutions with skilled engineers and technology prowess as its core competency. Our products and solutions are established on system progressiveness and technology integration offering numerous advantages over conventional systems. In this way, we are advancing towards the next stage of growth-oriented development. Today, ZKTeco India demonstrates manufacturing leadership while driving performance to the new levels in science and technology as a world-leading solution provider in the fields of Multi-Biometrics and Smart Security Management.

Can you highlight a notable technological innovation your company has introduced in biometric attendance or electronic security solutions recently?

As a pioneer in Biometric Technology, we have redefined residential security with Multi-Biometric Authentication terminal featuring SIP Video Intercom Compatibility, making it the first of its kind in the industry. This advanced system is designed to provide seamless and secure visitor management for residential apartments and villas, enabling residents to confirm visitors with ease and confidence, you can get access control, manage visitors, and even have a 2-way audio communication. By incorporating SIP Video Intercom functionality, the device facilitates 1-way video communication for heightened security via our Video Intercom Indoor Monitor (VT07-B01), adding an invaluable layer of security for the residential community. Additionally, the terminal’s capability to register attendance for on-site staff such as security guards and housekeeping personnel facilitates maintaining accurate and reliable records. 

This innovation presents a new era of integrated security, uniting cutting-edge technology with practical functionality to enhance residential security and operational efficiency. In addition, our Multi-Biometric Access Control Terminal with SIP Video Intercom Compatibility, for instance the F09 offers facial recognition, fingerprint scanning and card verification, allowing access only to authorized personnel or for attendance registration.  Except it goes beyond just access control or attendance. It fully improves the interaction between visitors and user as well as security personnel. Hence, improves security of premises alongside managing visitors effectively.

Could you walk us through one of your flagship comprehensive software platforms and explain its key applications?

Our most powerful web-based security platform is ZKBio CVSecurity which incorporates state-of-the-art Hybrid Biometrics and Computer Vision Technology. This platform represents a significant advancement in our product lineup. It boasts a comprehensive suite of modules, including Personnel Management, Time Attendance, Access Control, Visitor Management, Parking Management, Elevator Control, FaceKiosk, Video Management, Mask and Temperature Detection, Online/Offline Consumption Tracking, Guard Patrol, Intelligent Video Analytics, Locker Management, Intrusion Alarm and a dedicated Service Center, among others. A distinguishing feature of this platform is its utilization of micro-service development framework, which contributes to robust system performance. This framework ensures key attributes such as high availability, scalability of modules, secure communication protocols and seamless integration with third-party systems.

Leveraging our extensive expertise in the domain, ZKTeco has seamlessly integrated video surveillance and intelligent analysis into this platform. This integration empowers real-time analysis of video content and the extraction of valuable data, facilitating the creation of a responsive early warning system. This system, in turn, enables timely and effective incident responses, bolstering the overall security. Moreover, ZKBio CVSecurity guarantees meticulousness to security incidents, thereby establishing a pragmatic and reliable security ecosystem. This platform adheres to international-level certifications and standards for information security management, ensuring the utmost safety and protection for individuals, vehicles, and properties.

How do you emphasize the significance of system integration, seamless compatibility, and communication with existing security systems and IT infrastructures in businesses?

At ZKTeco, we understand the critical importance of seamless integration to ensure robust and cohesive security management for businesses. Our solutions are designed with interoperability and ease of integration in mind, allowing for smooth integration into diverse IT environments and security frameworks. Here are several ways our solutions achieve this:

Our products support open architecture and industry-standard communication protocols such as TCP/IP, Wiegand, and more. This ensures that our solutions can easily communicate with a wide range of devices and systems. ZKTeco also offers powerful and centralized all-in-one security software like ZKBio CVSecurity. This platform is designed to integrate multiple security functions, providing a unified interface for managing security operations. Furthermore, our solutions are highly scalable and customizable, allowing businesses to expand their security infrastructure as needed. Whether a company is upgrading an existing system or implementing a new one, ZKTeco's solutions can be tailored to fit seamlessly into their security ecosystem without requiring extensive modifications.

By prioritizing interoperability and offering robust integration capabilities, ZKTeco helps businesses enhance their security posture while leveraging their existing investments in security and IT infrastructure. Our commitment to providing flexible, scalable, and easy-to-integrate solutions ensures that businesses can achieve a cohesive and effective security strategy.

What are the key concerns and requirements of your clients and how does your company respond to them?

Our clients primarily seek robust security, reliability, scalability, seamless integration, user-friendliness, cost-effectiveness and regulatory compliance. We address these needs by providing advanced biometric and smart security systems, employing state-of-the-art algorithms for accuracy, offering modular and scalable solutions, ensuring easy integration with existing infrastructure and designing intuitive user interfaces. Additionally, we also provide affordable to high end products that deliver long-term value and ensure compliance with major regulatory standards. Our comprehensive approach ensures that our clients can operate securely and efficiently, with solutions tailored to their specific requirements.

How does your company maintain adherence to international safety and security standards in its products?

Ensuring compliance with international regulations and standards is a fundamental aspect of our commitment to providing high-quality, reliable products. We implement a comprehensive approach to achieve this. ZKTeco rigorously adheres to internationally recognized standards such as CE, FCC, UL and RoHS. Our ISO certified company encompasses all aspects of product development, manufacturing and testing as well as BIS certification. Our dedicated QC Team regularly performs audits and inspections to ensure compliance as well as quality. Apart from these, we do have SUS304 Compliance and our X-Ray Baggage Scanners are AERB certified. 

We also have attained both national and international recognitions and awards through perseverance, excellence and quality of our products and solutions. As a testimony to this, we have won the prestigious Engineering Excellence Award for our Best Innovative Products in the Biometrics & Access Control Category in 2022 and for Manufacturing Leadership in 2023.  Furthermore, ZKTeco has been selected by the a&s Magazine as the “Top 15 Global Security Company” and it is honoured by also being selected as “Top 7 Multi-Product Group” and “Top 9 Global Security in APAC Region” at offering state-of-the-art biometric solutions and top-notch security products in 2024. 

ZKTeco is a renowned leader in advanced access control. What safety and security features do you offer, particularly in emergency situations?

We provide professional Access Controllers, for instance, our InBio Pro Series and InBio Pro Plus Series, exemplify leading edge technology in access control management, integrating advanced functions like Global Anti-Passback, Global Interlock and comprehensive Global Linkage Settings, including crucial Fire Panel Linkage.

In the event of emergencies, such as a fire, our controllers initiate automatic unlocking of doors, ensuring staff members or customers exit safely and efficiently. Additionally, our systems halt elevator functions during these incidents to prevent accidental use, a critical safeguard in ensuring that individuals avoid areas with potential hazards.

Through these comprehensive safety mechanisms, ZKTeco’s professional Access Controllers provide a superior emergency response, effectively safeguarding lives and enhancing resilience during crises. 

What do you believe is the role of your organization in contributing to society’s progress and ensuring a secure future?

I believe that our organization plays a vital role in society’s progress and in ensuring a secure future by focusing on several key aspects. Firstly, we aim to simplify and enhance security for individuals, businesses and communities by offering comprehensive, end-to-end solutions that address a wide range of security needs. Our products and services are designed to create a safe environment, which is essential for fostering trust and confidence in both personal and professional spaces.

We believe in the power of innovation and operational excellence to drive continuous improvement. By staying ahead of technological advancements, we are able to provide cutting-edge solutions that evolve with the changing landscape of security threats. Our commitment to high-quality solutions ensures that our clients can rely on us for both effectiveness and durability.

Furthermore, our organization places great emphasis on trust and responsibility. We understand that security is a fundamental aspect of a stable and prosperous society and we approach our work with the responsibility to deliver dependable solutions that people can count on. Through these efforts, we contribute to the secure future of individuals, enterprises and society as a whole, providing peace of mind and fostering a safer environment for everyone.